Reporting organisationally to Operational Center Lead, the Workforce Operations Manager will be a key member of the FIFA26 Workforce Management team, and work in close collaboration with the FIFA Workforce Management team and other key individuals responsible for delivering workforce-related services in line with the agreed service levels, resolving on-site issues, and supporting the smooth delivery of operations through close collaboration with the central Workforce team and local Functional Area (FA) counterparts.

• Support day-to-day workforce operations across assigned stadiums and venue sites, assisting with issue resolution and coordinating escalations through the appropriate channels.
• Coordinate and support the setup and operation of workforce welcome activities at FWC26 venues, assisting with inquiries and directing workforce questions or issues to the right resources or personnel.