Reporting to the Vice President & General Manager, Rogers Place, this position is responsible for managing and leading the Fan Experience and Security team through all Rogers Place and related events, including all day-to-day functions. The Director, Fan Experience & Security ensures continuity across all brands and products to ensure delivery of the customer expectation. 

Your Focus in this Role:

• Leads the Fan Experience and Security team performance prior, during and following events (Oilers, Oil Kings, Live Events, and ICE District).
• Communicates effectively, builds employee relationships, and provides support to all key stakeholders to ensure the achievement of OEG goals and objectives.
• Supports fellow business units through a proactive approach to meet their operational needs.
• Uses professional and life experience to create new ways and build best practices.
• Inspires and develops team members to enhance their strategic thinking, align their actions with the vision, and promote our values and behavioural standards.
• Optimizes expenditures through operating budgets monitoring including daily follow up, annual forecast and analysis of labour costs.
• Identifies and promotes annually new projects to support our goals (quantitative and qualitative).
• Oversees the Fan Experience and Security team through all phases of the employee journey from recruitment through to onboarding, training, performance management, retention, and recognition.
• Leads the day-to-day performance objectives for direct reports, including check-ins for key priorities, timelines, and deliveries.