Your Focus in this Role:

• Support raffle operations for WIN50 clients including the Edmonton Oilers Community Foundation.
• Manage the conduct of the raffle technology platform.
• Oversee raffle customer service email and respond to inquiries in a timely and accurate manner.
• Support operations at in-venue events at Rogers Place and other clients as required.
• Oversee administrative responsibilities of the raffle platform, including the scheduling of raffle events, preforming draws and ticket information look up.
• Maintenance of ongoing reporting and documentation.
• Utilization of Shopify and other e-commerce platforms.
• Support the training of 50/50 Sellers and Volunteers at in-venue events.
• Respond and resolve guest inquires, complaints and concerns during in-venue events.
• Interact with guests, co-workers, supervisors, and management in a friendly and professional manner.
• Set a positive example for 50/50 Sellers and Volunteers to encourage raffle sales.