The Pittsburgh Penguins seek a highly motivated Manager of Membership Service & Retention to lead a team of account managers and help retain and grow our season ticket member base. This role will be responsible for developing and executing a retention strategy that includes sales training, rep development, campaign management, and event creation.

Tasks and Responsibilities:

• Hire, recruit, & train a team of service and retention account executives to help both retain the Penguins Season Ticket Base but also build relationships with the base to discover opportunities for additional revenue
• Responsible for developing and executing retention and new sales plans for the service team
• Responsible for the strategy and execution of the Black and Gold Premier Member benefits platform and events