The Manager, Membership Services is a revenue-driving leader responsible for retaining and growing the Chicago Blackhawks’ valuable membership base. Working in close partnership with the Director, Membership Services, this position is responsible for creating and implementing year-long engagement strategies for full, half, and partial plan season members and driving results across the team.

Primary Responsibilities:

• Create and execute the annual Membership Services business plan – setting retention and renewal strategies, performance targets, and individualized plans across the team.
• Lead the hiring, training, coaching, performance management, and ongoing development of the Membership Services team, including but not limited to creating individual goals, monitoring performance to ensure targets are hit, and overseeing the day-to-day management for each Account Executive.
• Oversee the execution and fulfillment of all Membership Services benefits and engagement initiatives.