The Manager Membership Service is proficient in customer service, retention and cross selling to LA Kings current season ticket members and prospective new members.  This role oversees the service department, manages the membership service staff, prepares annual business plans, develops annual goals for the department and executes a strategy to surpass service and retention goals.

Essential Functions

• Conceiving, create, manage and implement all service and sales related projects within the Ticket Sales and Service department of the LA Kings. These projects include but are not limited to account renewals, service events, member benefits, touchpoints, membership sales, group sales, mini plan sales and other sales and service initiatives.
• Responsible for hiring, training, managing, and reviewing the performance of Service Account Executives. Also responsible for utilizing coaching as a technique to appropriately develop employees and conducting bi-weekly Goal Setting Meetings