The Manager of Retail Operations is responsible for the day-to-day operation, organization, and overall performance of the retail store and pro shop at Ghost Pirates Ice Cove. This role focuses on leading and developing staff, maintaining an organized and customer-focused environment, driving sales performance, and ensuring operational standards are consistently executed.
 
Key Responsibilities
Staff Leadership & Development

• Recruit, train, schedule, and supervise retail sales and service associates. 
• Communicate clear expectations, goals, and performance standards to team members. 
• Provide ongoing coaching, training, and performance feedback to ensure a high-performing team. 
• Conduct regular performance evaluations and support employee development. 
• Foster a positive, customer-focused culture while leading by example.