The Operations Supervisor will be responsible for supervising all activities within the front of the house Lumin Café  while maintaining a specific focus on the guest experience and day to day operations of the Illuminarium attraction. This position reports directly to the Executive Chef.

Assist in managing the Front of the house staff and occasionally perform special projects as requested.
Responsibilities include: training and working with staff, assigning and directing work; addressing guest complaints, resolving problems; lead role in emergency response situations
Prepare weekly line schedules for staff
Ensure that proper procedures are followed including but not limited to maintenance of the cash log and accurately keeping all other financial/ticketing system records as required
Ability to work and coordinate with internal departments including Sales and Marketing and Human Resources 
Ensure staff compliance with established guest experience, security, sales and record keeping policies and procedures