This position supports the Box Office Manager on Duty in the daily operations of the Box Office. It is responsible for supervising a well-trained team of ticket sellers who deliver exceptional customer service to both external guests and internal stakeholders, while adhering to established cash control procedures. The role oversees Ticket Sellers, Guest Resolution Staff, and Phone Operators.
Responsibilities/Essential Functions:

• Collaborate tactfully and effectively with ticket sellers, guest resolution staff, phone operators, and full-time management to ensure smooth box office operations during events.
• Maintain thorough knowledge of St. Paul RiverCentre and Grand Casino Arena event details—including dates, pricing, discounts, restrictions, and venue maps—to assist staff and guests with accurate information.
• Reconcile ticket sale revenues and follow accounting procedures to prepare deposits at the conclusion of events.